Tenkai support
Something not working, or a question about your plan? Write to support@gettenkai.app. Include your app version (Profile, at the bottom) and what happened.
My subscription
To cancel or change it, open your iPhone's Settings → your name → Subscriptions → Tenkai. Reinstalled the app or changed phones? Open the app, go to Profile and tap Restore purchases.
I lost my progress on a new phone
Progress follows your account. If you saved it with an email, sign in with that email in Profile. Guest progress stays on the phone where it started.
The coach can't build my plan
Plans take up to a minute or two. If it says it took too long, try again in a minute. If it says you reached today's limit, more are available after midnight UTC.
Delete my data
In the app, open Profile → Delete account. Everything is deleted for good. See the privacy policy and terms.